1. Privacy Policy

This privacy Notice Monexar Digital Ltd (doing business as “MONEXA”, “we”, “us”, “our”) is a financial technology platform providing digital asset services, payments, and related financial products.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use:

Our mobile application MONEXA
Our website www.monexahq.com
Any related services

By accessing or using MONEXA, you agree to the terms of this Privacy Policy.

2. Scope of Services

MONEXA provides services including but not limited to:

Cryptocurrency buy, sell, send, and receive
Digital wallet services (fiat and digital assets)
Bill payments and utility services
eSIM and international top-up services
Virtual and digital card services

3. Information We Collect

3.1 Personal Identification Information

We may collect:

Full name
Email address
Phone number
Date of birth
Residential address
National Identification Number (NIN), BVN, or equivalent
Government-issued identification documents
Biometric data (e.g., facial verification/liveness checks)

3.2 Financial & Transaction Information

Wallet balances (NGN, USD, digital assets)
Transaction records and history
Payment and funding details

3.3 Technical Information

IP address
Device type and operating system
App usage data and logs

4. How We Use Your Information

We process your data to:

Create and manage your account
Provide and operate our services
Process transactions (fiat and digital assets)
Verify your identity (KYC)
Detect and prevent fraud, abuse, and illegal activities
Comply with applicable laws and regulatory requirements
Improve platform performance and user experience

5. Legal Basis for Processing

We process your data based on:

Your consent
Performance of a contract (providing services)
Compliance with legal obligations
Legitimate business interests (fraud prevention, service improvement)

6. KYC, AML & Regulatory Compliance

MONEXA implements strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

We may:

Verify user identity
Perform enhanced due diligence
Monitor transactions for suspicious activity
Report suspicious transactions to authorities

Failure to provide required information may limit access to certain services.

7. Sharing of Information

We may share your information with:

7.1 Service Providers

We work with trusted and compliant third-party providers for:

Payment processing
Identity verification
Digital asset custody and blockchain infrastructure
Cloud hosting and analytics

All such providers are contractually obligated to protect your data.

7.2 Legal & Regulatory Authorities

We may disclose your data when required to:

Comply with applicable laws and regulations
Respond to lawful requests by authorities
Protect rights, safety, and integrity of our platform

8. International Data Transfers

Your data may be transferred and processed outside your country of residence, including jurisdictions with different data protection laws.

We ensure appropriate safeguards are in place.

9. Data Security

We implement industry-standard security measures including:

Encryption of sensitive data
Secure infrastructure and access controls
Continuous monitoring and risk assessment

Despite our efforts, no system is completely secure.

10. Data Retention

We retain your personal data:

As long as your account remains active
As required by financial, legal, and regulatory obligations

11. Your Rights

You may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (subject to legal requirements)
Withdraw consent where applicable

Requests can be made via our contact details below.

12. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Enhance user experience
Analyze usage patterns
Improve services

13. Risk Disclosure (Digital Assets)

By using MONEXA:

Cryptocurrency transactions are irreversible
Digital asset prices are volatile and may fluctuate significantly
Transactions may depend on third-party networks and providers

You acknowledge and accept these risks.

14. Children’s Privacy

MONEXA services are not intended for individuals under the age of 18.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be published on our platform with a revised “Last Updated” date.

16. Contact Information

Monexar Digital Ltd

Email: info@monexahq.com

United States Address:

1007 N Orange St. 4th Floor, Suite 4848

Wilmington, Delaware 19801, USA

Nigeria Address:

Kano State, Nigeria

Privacy policy